Sofitel Singapore Sentosa Resort & Spa

5 Comments

1. 1

   

   Gail Lisa N

   July 19, 2019 at

   Disappointing lack of customer service. I was looking forward to book a room as a gift for my parents to celebrate my mother’s birthday. I wrote in to the hotel seeking assistance on the view that we would get from the room I had selected. Their assistant manager replied stating that it was a “greenery, garden view”. I then rang her to ask for more detail but was told that this was simple the view, and that no, she could not provide me any images.

   I was surprised at the little help offered even after I proceeded to explain that this was not for me and that I could not make a trip down to see this myself in person. Finally, i was informed that she would get her marketing team to help.

   I did not receive a reply from her, nor their marketing team. After which I wrote in again this time addressing it to their GM, still keen to book a room. I never heard back from either one.

   The short experience has left me doubting the sincerity of the standard that the hotel claims it sets. No doubt, a beautiful hotel with a lot of good reviews from others. Unfortunately, I did not receive the same experience even before stepping foot in. For this special occasion, I have decided to book with another resort on the island instead.

2. 2

   

   kasi moli

   September 11, 2019 at

   We had no choice when we booked an overnight stay in this hotel since we were so tired from the trip. But we never regret because we get what we pay for. The room is cozy, the food are sumptuous. You deserve more than just a five star review.

3. 3

   

   Gene Y

   September 27, 2019 at

   Edit 1 to 3 stars: still unhappy about the lack of beach access, but drinks at the pool and exceptional service by Tony at the pool bar helped me get over my very first world problems.

   ——–
   Original:
   Currently staying here and the room is nice, but the reason we booked the hotel was the direct access to the beach. However, the side access to the beach is closed, making this hotel less convenient than others. There was also no notice posted, except when actually attempting to use the side entrance from the beach. When calling, they failed to offer a ride back to the hotel, making us wait 20 minutes.

   In the end other hotels currently have more convenient beach access as well as dining options. Do not book this hotel with the expectation of beach access.

4. 4

   

   Nikhil Pritmani

   October 8, 2019 at

   Great property, service has plenty of room for improvement.

   Rooms are spacious but our basin had leak and the counter always had a puddle as a result! Something housekeeping should have flagged… Pool area is nice but the pool bar needs more staff. Two people managing 60+ guests by the pool on a hot day = long waits for everything!

5. 5

   

   Alex Johnston

   October 15, 2019 at

   When i stayed at the Sofitel Sentosa resort and spa in July 2018 last year I enjoyed my stay with my Family. I genuinely believe that the customer service was fantastic but there is always room for improvement. The location of the Hotel is the best thing about it! It’s really close to the beach which makes it even more luxurious. The rooms were great! I would say that the rooms were perfect! I think that the Sofitel Sentosa Resort And Spa should do a little more to keep up their good hotel standards, but other than that everything was perfect.

Comments are closed.